Privacy Policy
How trionexalura protects and handles your personal information with complete transparency
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Introduction and Scope
trionexalura operates as an educational platform focused on budget allocation methods and financial literacy education. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs.
We're committed to transparency about our data practices. This policy applies to all users who visit our website, enroll in our courses, or engage with our educational content. We believe you should understand exactly what happens to your information when you choose to learn with us.
Our operations are based in Canada, and we comply with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.
Information We Collect
Personal Information You Provide
When you register for courses, contact us, or create an account, we collect information you voluntarily provide including your name, email address, phone number, and educational background. We also collect payment information when you enroll in paid programs, though this is processed securely through third-party payment processors.
Technical Information
We automatically collect certain technical information when you use our website, including your IP address, browser type, device information, and how you interact with our educational content. This helps us improve our platform and ensure it works properly across different devices.
Educational Progress Data
As you progress through our courses, we track your completion rates, quiz scores, and learning preferences. This information helps us personalize your educational experience and provide better support for your learning journey.
How We Use Your Information
- Providing educational services and course materials tailored to your learning needs
- Processing enrollments and managing your account access to course materials
- Communicating with you about your courses, progress, and important updates
- Improving our educational content based on how students interact with materials
- Providing technical support and responding to your questions or concerns
- Sending educational newsletters and course recommendations (with your consent)
- Complying with legal requirements and protecting against fraudulent activity
Educational Purpose Focus
We use your information primarily to enhance your learning experience. This means personalizing course recommendations, tracking your progress to identify areas where you might need additional support, and creating better educational content based on what works best for our students.
Information Sharing and Disclosure
We don't sell your personal information to third parties. We may share your information only in specific circumstances that directly support your educational experience or are required by law.
Service Providers
We work with trusted service providers who help us deliver educational services, process payments, and provide technical support. These partners can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose information when required by law, to respond to legal requests, or to protect the rights and safety of our students and staff. This includes cooperating with law enforcement when legally required.
Business Transfers
If trionexalura is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but only with continued privacy protection under this policy.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights because we believe you should have control over your data.
| Your Right | What This Means | How to Exercise |
|---|---|---|
| Access | Request a copy of the personal information we hold about you | Email support@trionexalura.world with your request |
| Correction | Ask us to correct inaccurate or incomplete information | Log into your account or contact support |
| Deletion | Request deletion of your personal information (subject to legal requirements) | Submit written request to support@trionexalura.world |
| Portability | Receive your data in a structured, commonly used format | Contact us with your specific requirements |
We'll respond to your privacy requests within 30 days. If we need additional time due to the complexity of your request, we'll let you know and explain why additional time is needed.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments of our systems
- Restricted access to personal information on a need-to-know basis
- Employee training on privacy and security best practices
- Secure data centers with physical access controls and monitoring
- Regular backups with encrypted storage and tested recovery procedures
Incident Response
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours of discovering the incident. We'll explain what happened, what information was involved, and what steps we're taking to address the situation and prevent future occurrences.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide educational services, comply with legal obligations, and support legitimate business purposes. Different types of information have different retention periods based on their purpose and legal requirements.
Course Records
Educational records including course completions, certificates, and transcripts are retained for 7 years after course completion to support verification requests and continuing education documentation.
Account Information
Basic account information is retained for 3 years after your last course activity. You can request earlier deletion, though some information may be retained for legal compliance purposes.
Marketing Communications
Email preferences and communication history are kept until you unsubscribe or request deletion. You can update your preferences or unsubscribe at any time through your account settings.
Technical Data
Website analytics and technical logs are typically retained for 24 months and then automatically deleted. This data is used in aggregate form to improve our educational platform performance.
International Data Transfers
While trionexalura operates primarily in Canada, some of our service providers may process or store data outside of Canada. When this occurs, we ensure appropriate safeguards are in place to protect your personal information according to Canadian privacy standards.
We carefully evaluate all third-party service providers and require them to implement security measures and privacy protections equivalent to what we provide. Any international transfers are conducted with proper legal frameworks and your data remains protected under this privacy policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze how you interact with our educational content. This helps us improve our courses and provide better support for your learning goals.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our educational platform, including your ability to access course materials or track your progress.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach our privacy team through any of the following methods: